Questions, answered.
Ordering, delivery, paying and rewards. Can't find it here? Message us on Telegram.
Ordering
How do I order?
Open @XxXGxBXxXBot in Telegram and send /start. Pick a collection, a product and a weight, then check out. The order page shows every step. Prefer email? That works too.
Can I order without Telegram?
Yes. Write your order and address in a self-destructing note on privyxnote.com and email the link to [email protected]. We confirm and send payment details.
How do I send my address privately?
At checkout the bot asks for a privyxnote link. Write your address on privyxnote.com, copy the note link and paste it into the bot. The note destroys itself once it's read.
How do I send something private to support?
Use our own one-time note: write it at gbnote.xyz, copy the link, and paste it into live chat or the contact form. The note deletes itself once we have read it.
Is there a free trial?
Yes. Every new customer can claim one free trial item, no purchase needed. Find it in the bot under /collections, then One time items.
Who can order?
Adults aged 18 and over only.
Delivery
How fast is delivery?
Orders confirmed before 11:00 AM are dispatched the same day. Royal Mail Tracked & Insured usually lands in 1 to 3 days.
What are the shipping options?
At checkout you choose Free shipping, Royal Mail Tracked & Insured (£10) or UK Locker Delivery (£10).
Do you deliver at weekends?
Orders are dispatched Monday to Friday. Orders confirmed after the cut-off on Friday go out on Monday.
Where do you deliver?
Across the UK. The bot also offers a Ship To EU option at checkout.
Is the packaging discreet?
Yes. Plain, sealed packaging with Mylar protection, vacuum sealed, no markings and no smell.
What if my order doesn't arrive?
Message support on Telegram. We reship or refund orders that don't arrive.
Paying
How do I pay?
The bot shows the payment options at checkout: GB Credits, Litecoin and Monero. Bitcoin is offered on orders of £31 or more.
What are GB Credits?
Credits you top up in the bot by card or bank (Ramp, Mercuryo, MoonPay or Neteller), then use to pay at checkout. Send /collections and tap 💎 GB Credits.
I've never bought crypto. Where do I start?
GB Credits is the easiest way. If you'd rather use crypto, the exchange page lists where to get Litecoin or Bitcoin and how to send it.
How long do I have to pay?
Send the exact amount within 60 minutes of the invoice. Unpaid orders can be removed under ⏳ Pending.
Do you do bulk discounts?
Yes, on larger orders. Message us on Telegram for bulk pricing.
Rewards
Where are the discount codes?
Every live code is under 🎟️ Offers in the bot menu. The promos page lists the current deals.
How do I earn free weed?
Refer friends with your link from 📢 Refer & Rewards in the bot. You both earn GB points to swap for free products. See the referral page.
How do I contact you?
Telegram is fastest: @GreenBritainSupportBot. You can also join the community chat @OneLoveGB or email [email protected].
Still have a question?
Our support team is on Telegram and usually replies within 24 hours.